Following the shock withdrawal of popular favourite Hawwaam at the start of the Vodacom Durban July on Saturday, the Hollywoodbets team issued a notice to customers reporting that their systems had suffered technical issues.
In a follow-up notice issued early on Sunday morning, the leading bookmakers advised that at 23h31 on Saturday evening all the bets struck on the Vodacom Durban July (race 7) with themselves – that being quartets, trifectas, swingers, exactas, as well as all multiples involving Hawwaam – were resulted completely and cleared.
“We understand the frustration and aggravation this issue caused on Saturday, and we completely apologize for the inconvenience caused. The Vodacom Durban July favourite being scratched at the start was the absolute worse-case scenario and unfortunately the months and months of preparation we put into this massive race day did not prevent this system issue from occurring,” said a spokesman for the company.
He added that the Hollywoodbets team was already assembling today (Sunday) to identify the causes of the issue, and to determine where it all went wrong.
He said that Hollywoodbets appreciate the overwhelming support that every customer gave them on the big day.
“Our customers make Hollywoodbets what it is, and we will do everything possible to get our systems right for them. As trainer of the injured Hawwaam, Mike de Kock, said following the race: ‘We live to fight another day’.”
- Press release issued on Sunday 7 July 2019 by the Hollywoodbets Team