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Flamingo Park – TAB Customers Can Claim

NHRA Judge's error causes confusion for punters

TAB is taking all possible steps to ensure customers do not suffer any financial prejudice arising from the official result for the last race at Flamingo Park yesterday being changed.

The National Horseracing Authority (NHRA) mistakenly declared a triple dead heat for third place in Race 9 and only corrected the error some 10 minutes after the official result had been posted.

TAB initially paid out according to the original official result and then had to amend the result and payouts in terms of the corrected official result, which was 2 Poster Girl first, 6 Crown Charka second, dead heat for third 3 What A Sarah and 13 Meet The Logans.

The corrected official result obviously caused significant changes to winning combinations and payouts initially declared for the Place, Swinger, Trifecta, Quartet and Place Accumulator pools.

Although in no way to blame for the change to the official result, TAB is taking the following steps to ensure that customers are not disadvantaged:

* The Quartet pool is being refunded to satisfy international commingling partners, but anybody with a winning Quartet ticket can submit a claim and TAB will pay them what the correct official dividend would have been. All losing tickets will be refunded in full.

* Any TAB cash customer who was paid out before the corrected official result and received a lower payout than should have been the case can submit a claim for the difference. This applies to Place, Swinger, Trifecta, Quartet, and Place Accumulator bets.

* TAB account customers’ balances will be adjusted automatically in terms of the above.

* In-store TAB customers who cashed what later proved losing bets can treat their payouts as a windfall.

TAB customers wishing to submit claims must ask the branch manager for a claim form and any assistance they require in terms of submitting the claim. Call TAB Customer Care on 0861 444 822 for more information.

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8 comments on “Flamingo Park – TAB Customers Can Claim

  1. Mgram says:

    As “generous” as the tote appears to be here, this is contrary to the rules and every bet that contained the 5th horse declared joint third should be paid.

    Mr. Editor please could you get a reply from the NHA in this regard. Why bother with rules if they are not followed?

    1. Editor says:

      Will do

  2. Ticked Off says:

    The Tote had no right to change the official result.
    By the Tote changing the result, it is crystal clear that someone at the Tote acted with intention and punters ended up suffering. That individual needs to be fired. They should be doing what is right and not what is to the benefit of the Tote.
    The Gambling Board has to investigate this incident. If it does not, we can all say with confidence that it has been captured.
    The remedial measures of the Tote are not enough.
    What about punters who threw tickets away? Yes, it is easy to lodge a claim with the Tote but they will in most cases say that they cannot pay because the ticket has been cashed in and paid out.
    What people do not know is that at nesrly every Tote there are people whose livelihood depends on mistakes like this and punters throwing away winning tickets.
    The Tote needs to be fined tens of millions of Rand for this situation.
    At least as a measure of good faith and being contrite the Tote should agree for one day only not to take out its fees of any place, swinger, trifecta and quartet pool.
    We know that the NHA judge screwed up. Despite this the NHA has to act against the Tote. Punters are screwed again. We need a punters Association.

  3. Pops says:

    What Rule did the Tote use to change the official result after the All Clear?
    And Ticked Off you say Yes, it is easy to lodge a claim with the Tote”
    The facts are that to get your refund from the Tote is near impossible unless you have your tickets.
    Fact is Gold Circle checks on their system only once for a lost or destroyed ticket.If they say they cannot pick up the ticket on their system that you say you have lost or destroyed that is hard lines.
    With out a ticket,TAB wants to know — amongst other things
    1) The time you took the bet(Between 1pm and 2pm is not good enough
    2) Which terminal did you take it at (If you cannot remember they will not even look for the ticket on the system.The reason they give is that they cannot check all Terminals)
    3) The outlet that you took the bet.
    4)What was the amount.
    5) The numbers taken in the correct order (If you cannot remember you not getting paid)
    6) What bet was taken before and after ticket that you claiming on
    To get hold of a Claim Form at a Gold Circle Outlet costs R 20.
    All this bother because someone at TAB decided he could change the official results using Rule 10 – I am The Boss

  4. Cecil says:

    Congrats Ryan Munger, nice treble

    To the punters that cashed in what turned out to be losing tickets –

    Pls consider giving it back, it is the right thing to do 😂

  5. Pops says:

    TAB has to post what the correct official dividend would have been for the Quartet. Tabonline has it at R 0.00 and so has Tabgold.
    Phoned Gold Circle about the dividend for Quartet.After being put through to five different people who knew nothing about nothing ended up with Michelle.She said there is no dividend only a refund of a winning Quartet ticket.
    Read her out TAB post which stated-
    * The Quartet pool is being refunded to satisfy international commingling partners, but anybody with a winning Quartet ticket can submit a claim and TAB will pay them what the correct official dividend would have been. All losing tickets will be refunded in full.
    She stated that is not what they were told and Gold Circle is refunding ALL Quartet tickets winning and losing tickets.
    If we do not know what the Correct Official Dividend is how do we know what to expect when they pay out on a winning ticket.
    Will they divide winning tickets into original Pool before refunds. Or will they refund all Quartet tickets then pay winning tickets of a zero Pool.

  6. Graham Hurlstone-Jones says:

    Yet again another example of TOTE manipulation at Greville today race 5….they had to make sure the scratchings don’t get included…..this is non stop. The bookies have the 1 as fav but not the tote, ??? this happens all the time, its very convenient ( look at the prices ) …..Yet again this was mentioned by more than one comment and I see nothing has happened about the P6 discussion…..next race in 30 mins. Someone has their hands on the wheel of the Tote, it does not stop. ( i am seriously concerned with sectional timing )……

  7. Graham Hurlstone-Jones says:

    Now I know its manipulated…….the 2 in race 7 goes off tote fav and wins, it was never tote fav at any point but the 5 is bookie fav ( tote fav the whole day )…….no scratchings so need to adjust…….

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