With all due respect, racing management generally don’t respond with enthusiasm to complaints.
But a prompt response on Monday morning from Phumelela Eastern Cape GM Luciano Passerini gets him our customer action award for the month.
Poster Rudi commented on the Sporting Post website at 07h25 today:
Come visit PE racing. No commentary outside the lounges for about 2 years – nothing been done. Complain many times but still the same. That’s why the public rather watch at the only tote in PE in Sidwell, where cars been broken in daily. All this been taken up with the people in charge but nothing been done. If you don’t sit upstairs, you just another punter get lost. The way they think.
We immediately sent the post to Phumelela Eastern Cape GM Luciano Passerini.
“I reject what Rudi has posted.Every raceday we have a technician doing soundchecks in all venues. Karin le Roux and I do our rounds during racemeetings and I can assure you if we have a problem, it is rectified immediately. My next question is that who did Rudi mention the commentary problem to? None of the management staff are aware of these complaints that were lodged. Rudi, I challenge you to visit Fairview, introduce yourself and point out the problem to me. I will buy you a complimentary meal and a beer, personally, if you are correct and we are in the wrong.”
Thanks to Luciano for the quick response.
Now take up the challenge, Rudi – please let us know what transpired.
We hear the food is good.