You Can Have Your Cake…

SP reader says the tote must talk to customers

In an open letter to three high-profile trainers refers to the ‘Politics of Dancing to the tune of the Phumelela Tote umbrella – Interbet Promo’.

May I, in the politest possible manner, suggest or request that you rather avail yourselves to a TV commercial in which you encourage the various Tote Operators to recognize, respect and analysis the patronage of their depleted client base and migratory trends of lost punters.

I feel it is a touch “rich” of you to coach, for the want of a better word, punters about how their hard-earned cash assists the stakes pool when the Tote hierarchy and business model has been a complete failure way back then, now and tomorrow.

I bet with Hollywood locally and utilize the Open Bet – however I believe that the Open Bet legislation is bad for racing.

But here’s the thing – and you can massage it anyway you want, but my conscious is clear as I continue to encourage old, current and new punters NOT to support the Tote due to their continuous arrogance & total disdain of their punting clients.

The second the Tote launches an interactive, perpetual and survey-based marketing programme interfaced to all tote account holders, I will gladly return all my patronage back to the TOTE.

Let’s hope that my observation hasn’t taken all the jam out of your doughnuts, Gentlemen.

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